Frequently Asked Questions

Have a question? We've got answers. If you can't find what you're looking for, feel free to contact us and we'll be happy to help.

🛍️ Orders & Shopping

How do I place an order?

Simply browse our collections, add your desired items to the cart, and proceed to checkout. We accept all major payment methods including credit/debit cards and Shop Pay.

Can I modify or cancel my order after placing it?

Orders can be modified or cancelled within 12 hours of placement. Please contact us immediately at our Contact page if you need to make changes.

How will I know my order is confirmed?

You'll receive an order confirmation email immediately after your purchase. Please check your spam folder if you don't see it within a few minutes.

🚚 Shipping & Delivery

Do you ship worldwide?

Yes! ARBA Global ships to customers around the world. Shipping times and costs vary by destination.

How long does delivery take?

Standard delivery typically takes 7-15 business days internationally. Processing time is 1-3 business days before shipment.

How can I track my order?

Once your order ships, you'll receive a tracking number via email. You can use this to track your package in real time.

What if my package is delayed?

Occasional delays can occur due to customs or carrier issues. If your order is significantly delayed, please contact us and we'll investigate immediately.

↩️ Returns & Refunds

What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused, unwashed, and in their original packaging. See our full Return Policy for details.

How do I initiate a return?

Contact us via our Contact page with your order number and reason for return. We'll guide you through the process.

When will I receive my refund?

Refunds are processed within 5-7 business days after we receive and inspect the returned item.

💳 Payments

What payment methods do you accept?

We accept Visa, Mastercard, American Express, PayPal, and Shop Pay for fast, secure checkout.

Is my payment information secure?

Absolutely. Our store uses SSL encryption and all payments are processed through Shopify's secure payment gateway. We never store your card details.

📦 Products

Are your products authentic and high quality?

Yes. Every product in our store is carefully sourced and quality-checked before being listed. We only work with trusted suppliers who meet our quality standards.

How do I find the right size?

Each product page includes a size guide. If you're unsure, feel free to contact us and we'll help you choose the right fit.

📧 Still Have Questions?

We're here to help! Reach out to us via our Contact Us page and our team will respond within 24 hours.