ARBA Global Refund Policy and Return Shipping Guidelines

Return & Refund Policy

At ARBA Global, your satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help. Please read our return and refund policy carefully.

↩️ Return Eligibility

We accept returns within 14 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

Item is unused, unworn, and unwashed
Item is in its original packaging with all tags attached
Item is not a final sale or clearance item
Proof of purchase (order number or receipt) is provided

❌ Non-Returnable Items

The following items cannot be returned:

Intimate apparel and swimwear (for hygiene reasons)
Opened beauty and skincare products
Customized or personalized items
Digital products or gift cards
Items marked as "Final Sale"

📦 How to Initiate a Return

Contact us via our Contact Us page within 30 days of delivery
Provide your order number and reason for return
We will send you return instructions and the return address
Ship the item back using a trackable shipping method
Once received and inspected, we will process your refund

💰 Refund Process

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Approved refunds are processed within 5-7 business days
Refunds are issued to your original payment method
Depending on your bank or card issuer, it may take an additional 3-5 business days to appear on your statement

🔄 Exchanges

We currently do not offer direct exchanges. If you need a different size or color, please return the original item for a refund and place a new order for the desired item.

🚚 Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the item arrived damaged, defective, or incorrect. In such cases, we will cover the return shipping cost.

⚠️ Damaged or Incorrect Items

If you received a damaged, defective, or wrong item, please contact us within 48 hours of delivery with photos of the item and packaging. We will arrange a free return and send you a replacement or full refund at no extra cost.